Returns Policy

10 Day Money Back Guarantee

Your satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 5-Days of receiving your item. All we ask is that the product is not used, is in the same condition you received it and is in the original box and/or packaging. You will receive a full refund, and we also pay the return cost. Further information can be found in our Terms & Conditions

Simply email support@persianrugsaustralia.com.au or call 0414861669 to discuss returning your item

Damaged Items

If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at our discretion and at no cost to you. If you notice any damage to your goods please notify our delivery drivers or our Customer Service team on 0414861669 within 48 hours of delivery. We recommend you thoroughly inspect your goods when they arrive. We may require confirmation of the damage by way of a photograph for damage assessment.

Exclusions

Any and all goods that have been used do not qualify for a refund under our Refund Policy